Last updated: 05/01/2024

Welcome to Avicenna Pharmaceutical (“Avicenna,” “we,” “our,” or “us”). By accessing or using our website, creating an account, or purchasing products, you agree to be bound by the following Terms of Service (“Terms”). Please read these Terms carefully.

If you do not agree with any part of these Terms, you must discontinue the use of our website and services.

1. Eligibility & Verification

Avicenna Pharmaceutical sells exclusively to:

• Licensed clinics

• Healthcare providers

• Hospitals & urgent care centers

• Allergy & immunology clinics

• Home healthcare agencies

• Hospice providers

• Specialty practices

• Veterinary facilities

We also sell non-licensed or non-Rx products to consumers.
However, all pharmaceutical, medical, and restricted items require proper facility verification before purchase.

All accounts purchasing regulated items must undergo facility verification. Avicenna reserves the right to approve, deny, or revoke access at any time based on verification status, licensing requirements, or compliance issues.

2. Accuracy of Information

You agree that all information provided during registration, ordering, or communication with us is:

• Accurate

• Complete

• Current

• Legally valid

Providing false or misleading information may result in account suspension or order cancellation.

3. Ordering & Product Availability

All orders are subject to:

• Verification

• Product availability

• Pricing confirmation

• Regulatory approval (if applicable)

Avicenna may cancel or adjust orders for reasons including:

• Incorrect pricing

• Licensing issues

• Supply shortages

• Compliance requirements

In such cases, you will be notified promptly.

4. Medical & Pharmaceutical Compliance

By ordering through Avicenna, you acknowledge and agree to comply with all:

• FDA regulations

• DEA requirements (where applicable)

• State Board of Pharmacy rules

• OIG guidelines

• Controlled substance restrictions

• Storage and handling laws

You agree to maintain the proper licensing required to purchase and use medical or pharmaceutical products.

5. Pricing & Payment

Prices displayed on the website are for verified facility accounts only.

We reserve the right to:

• Update pricing

• Change promotions

• Adjust shipping rates

• Refuse or limit orders

Payment must be completed at checkout unless otherwise approved in writing.

6. Shipping & Delivery

Orders are shipped to the address provided during checkout. Delivery times are estimates and not guaranteed.

You agree that:

• Shipping delays may occur

• Temperature-sensitive products require immediate receipt

• You will properly store all medical items upon arrival

Avicenna is not responsible for delays caused by carriers, weather, or incorrect address information.

7. Returns & Refunds

Due to strict medical and pharmaceutical regulations, most items are not returnable.

All returns require prior approval. Unauthorized returns will be rejected.

Refunds (if approved):

• May include restocking fees

• Exclude shipping charges

• Are issued to the original payment method

Full details are available in our Return & Refund Policy.

8. Limitation of Liability

Avicenna Pharmaceutical is not liable for:

• Improper use of medical or pharmaceutical products

• Misdiagnosis or mistreatment by providers

• Regulatory violations by purchasing entities

• Losses resulting from delayed or lost shipments

• Indirect, incidental, or consequential damages

Our liability is limited to the purchase price of the product involved.

9. Product Information

While we strive for accuracy, product descriptions, images, and specifications may vary based on:

• Manufacturer updates

• Packaging changes

• Supply adjustments

Avicenna is not responsible for minor discrepancies.

10. Prohibited Uses

You may NOT:

• Misrepresent your facility or licensing

• Resell products without proper authorization

• Use our site for fraudulent activity

• Attempt to gain unauthorized access to accounts or systems

• Violate medical compliance laws

• Interfere with the website’s functionality

Violations may lead to account termination and legal action.

11. Intellectual Property

All content on the website — including text, branding, images, graphics, and product listings — is the property of Avicenna Pharmaceutical and protected by copyright law.

You may not copy, modify, or use our materials without written permission.

12. Account Termination

Avicenna reserves the right to:

• Suspend

• Restrict

• Terminate

any account that violates these Terms or fails to meet compliance requirements.

13. Governing Law

These Terms are governed by the laws of the State of Texas, without regard to conflicts of law principles.

Any disputes will be handled exclusively in the appropriate courts within the state.

14. Changes to Terms

We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

15. Contact Information

For questions about these Terms:

📧 Email: cs@avicenna-pharma.us
📞 Phone: 1-844-696-3450