Frequently asked questions
What does Avicenna Pharmaceutical do?

Avicenna Pharmaceutical, a licensed distributor, prioritizes regulatory compliance, product integrity, and timely delivery of high-quality medications to pharmacies, hospitals, clinics, and healthcare providers.
Who can purchase from Avicenna Pharmaceutical?

Licensed and non-licensed customers can shop at Avicenna Pharmaceutical. Authorized healthcare providers (pharmacies, hospitals, clinics) can purchase regulated items like Rx meds, injectables, controlled substances, vaccines, specialty meds, and cold-chain pharmaceuticals.
Are you fully licensed and regulated?

Avicenna Pharmaceutical strictly follows Good Distribution Practices and health authority regulations.
How do I become a customer?

To open an account, complete our customer application form, provide licensing documents, undergo verification, and contact customer service at cs@avicenna-pharma.us.
What are your minimum order requirements?

For MOQ information, contact account manager or consult product catalog.
Can I place orders online?

Clients can order products, track shipments, and place orders via email, phone, or our secure online platform.
What types of products do you offer?

We offer Rx medications, OTC drugs, specialty pharmaceuticals, vaccines, biologics, controlled substances, and temperature-sensitive meds. Some products may not display in your account. Email us for inquiries.
Do you carry cold-chain or specialty medications?

Avicenna Pharmaceutical has cold storage and validated transport systems for safe handling of specialty drugs.
What are your delivery options and timelines?

Next-day, 2-day, and standard delivery options. Urgent same-day delivery in select regions. Shipments tracked under GDP protocols.
Do you offer nationwide delivery?

Delivery available countrywide. Inquire for international distribution options.
How is product integrity ensured during shipping?

All shipments follow GDP standards with temperature-controlled packaging for cold chain products.
How do I report a product complaint or adverse reaction?

Report any issues to our Quality Assurance team at cs@avicenna-pharma.us for swift investigation with manufacturers and regulatory bodies.
How does Avicenna Pharmaceutical handle recalls?

We notify affected customers promptly and enforce strict recall protocols to remove affected products.
What are your accepted payment methods?

We accept EFT, bank wire, and major credit cards. Net payment terms available upon approval.
Can I view invoices and payment history online?

Registered customers can access their account portal to view invoices, payment history, and transaction details.
Are your products sourced from approved suppliers?

We only partner with authorized manufacturers and vetted wholesalers for product authenticity, traceability, and regulatory compliance.
What certifications does Avicenna Pharmaceutical hold?

We hold GDP certification and valid pharmaceutical distribution licenses.
How can I contact Avicenna Pharmaceutical?

Email: cs@avicenna-pharma.us
Phone: +1 (844) 696-3450
Website: www.avicenna-pharma.us
Do you assign account managers?

Yes. Each customer is assigned a dedicated account manager to assist with product selection, order processing, and ongoing support
When will I get my order?

Orders ship promptly. Expect an email once shipped. Delivery times vary by location.